All Abilities Mackay

Site Terms & Conditions

Site Terms

This website is owned and operated by All Abilities Mackay Inc (Incorporation Number: IA41261) ABN 95 202 714 205 (“we”, “us” or “our”).

Every effort has been made to offer the most current, correct and clearly expressed information possible when in preparation of this site. Nonetheless, inadvertent errors can occur and applicable laws, rules and regulations may change.

The information contained in this site is of general nature, and is not intended to serve as advice. No warranty is given in relation the accuracy or reliability of any information. Users should not act or fail to act on the basis of information contained herein.

Electronic addresses are published on this site for professional and non-commercial communications only, and do not constitute an invitation to send unsolicited commercial emails which do not relate to All Abilities Mackay Inc.

Should you contact All Abilities Mackay Inc through the contact us {link here} form, we will endeavour to respond to your enquiry within 2 working days.

Liability

While we strive to provide accurate and useful information, the content on our site is provided without any guarantees, conditions or warranties about its accuracy or fitness for any particular purpose.

Changes to these Terms & Conditions

We may revise these terms of use at any time by amending this page, so please check this page from time to time to take notice of any changes we have made.

Disclaimer

All Abilities Mackay Inc is an endorsed as a Deductible Gift Recipient under subdivision 30-BA of the Income Tax Assessment Act 1997. All donations over $2.00 are tax deductible.

All Abilities Mackay is also registered with the Australian Charities & Not-for-profits Commission & is also a registered Charity with the Office of Fair Trading.

Privacy Statement

All Abilities Mackay Inc understands the importance the community places on the preservation of confidentiality of individuals’ private and/or sensitive information. As a result, we are bound by, and fully committed to supporting the National Privacy Principals (NPPs) as set out in the Privacy Amendment (Private Sector) Act 2000, effective December 21, 2001.

The Privacy Amendment (Private Sector) Act 2000, sets out guidelines which control how private sector organisations should treat personal and/or sensitive information they collect, use, handle or store. All Abilities Mackay Inc are committed to supporting the current legislation as per the Federal Privacy Commissioner’s guidelines.

All Abilities Mackay Inc will not sell, exchange or release any personal information about an individual for commercial gain. Information collected and held on an individual through the direct mail initiatives of All Abilities Mackay Inc is accessible to them on request.

Collecting Personal Information About You

All Abilities Mackay Inc may collect personal information about you when you make an enquiry of the organisation, apply for or receive a service or grant, participate in activities, make a donation, make a purchase or otherwise deal with All Abilities Mackay Inc. We recognise that your privacy is very important to you, and that you have the right to control your personal information. We know that providing personal information is an act of trust, and we take that seriously. We are committed to protecting your personal information in accordance with the National Privacy Principles in the Privacy Act Amendment 2000 (Privacy Act). This policy governs how we handle your personal information and safeguards your privacy. We believe our privacy policy not only complies with relevant laws, but also represents industry best practice. All Abilities Mackay Inc will only collect personal information that is necessary for it to carry out its functions and services.

We will not collect personal information about you if you request us not to. However if we are unable to collect or use your information, we may not be able to engage with you effectively or at all.

Copyright

All content on this website is owned or licensed by us and we reserve all rights in respect to that content. You can view the content using most web browsers and you can make a single copy for your own personal and non-commercial use. You must not otherwise copy, distribute, modify or use any of the content except as permitted by law or with the prior written permission of All Abilities Mackay Inc. You must not use any illustrations, photographs, video or audio or any graphics or other content separately from any accompanying text (either digitally, online or on paper).

Linking to our Website

We permit and encourage text links to content on our website, however we ask that you notify All Abilities Mackay Inc in advance of that link.

Linking to other Websites

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Links on this site do not indicate that we endorse linked sites. We welcome your feedback if these links no longer work.

Complaint Procedure (Complaining isn’t wrong… It’s a right)

A guide to our complaints procedure.

At All Abilities Mackay Inc we aim to deliver high standards in everything we do. We take all concerns and complaints seriously as they provide us with opportunities to improve and maintain the high standards we strive to achieve.

We recognise that we sometimes get things wrong. Your feedback {link to contact us page} will help us to resolve mistakes faster and learn how we can do things better to improve quality and customer satisfaction.

Of course we welcome your compliments and other comments too! They encourage good practice and it’s great for our staff to receive praise for doing a good job.

“Complaints are really positive – they give us an opportunity to improve things, both for ourselves and for other people.”

What is a complaint?

All Abilities Mackay Inc defines a complaint as “an expression of discontent by a person or persons receiving a service from our charity that cannot be immediately resolved at point of delivery, and about which the complainant desires a follow-up action is taken and a response provided”.

Fundraising complaints are further defined as "an expression of dissatisfaction at any aspect of All Abilities Mackay Inc’s fundraising activities including administrative practices or procedures and acts carried out by third party suppliers".

Who can raise a complaint?

All Ability Mackay Inc’s Complaints Procedure is available to those who use our services including volunteers, those affected by All Ability Mackay Inc’s fundraising activities and services.

When should you raise a complaint?

You should share your concerns or register a complaint when you are dissatisfied with any aspect of All Ability Mackay Inc’s services or activities.

Why should you complain?

At All Ability Mackay Inc we aim to deliver high standards in everything we do. Listening and responding to your feedback will help us achieve this.

We recognise that we sometimes get things wrong. Your feedback will help us to resolve mistakes faster and learn how we can do things better to improve quality and customer satisfaction.

How to register a complaint?

If you have a complaint, or would like to share a concern, compliment or comment on any aspect of our service, you can contact us in one of the following ways:

Directly to All Abilities Mackay Inc (in person, by phone, by email or post).

Contact the Dispute Resolution Officer by calling 0749595173, emailing
admin@allabilitiesmackay.org.au or writing to:

Disputes Resolution Officer
All Abilities Mackay
Po Box 1689
MACKAY QLD 4740

If you have a complaint about fundraising activities please contact Bec on 0749595173 or by email to admin@allabilitiesmackay.org.au

What will happen after I complain?

We will acknowledge your complaint within five working days of receipt and we will tell you who will be dealing with the matter and when you can expect a full response.

Wherever possible, All Abilities Mackay Inc will respect your confidentiality and keep your complaint confidential as far as possible. Any information about the complaint will usually only be shared with those who need to know in order to help resolve it. There may however be occasions when we cannot provide absolute confidentiality. This may for example arise in circumstances where a child or vulnerable adult may be at risk of harm. In these circumstances All Abilities Mackay Inc’s safeguarding procedures will take precedence over this procedure and any relevant information will be shared with others concerned in the safety and welfare of service users.

We will handle information in line with the National Privacy Principals for the Fair Handling of Personal Information established by the Australian Federal Privacy Commissioner and embodied in the Privacy Amendment (Private Sector) Act 2000.

Further help with making your complaint?

You can make your complaint using your preferred method and format of communication. All Abilities Mackay Inc will also arrange appropriate support, translation or interpretation services to ensure equal access to this procedure for all. You may seek support from a relative, friend or advocate. All Abilities Mackay Inc staff should be aware and able to assist you to locate a local advocacy service should you need this assistance in order to make your complaint.

For advice on finding an independent advocacy service in your area, you can contact us